Belconnen Community Service appreciates your feedback and encourages you to complete the Feedback form below.
- All feedback is treated with confidentiality
- Participants will suffer no loss of services because of their feedback
- People providing feedback may use an advocate
- Feedback is valuable to ensure that BCS is delivering quality outcomes and can learn and improve the way we do things
BCS FEEDBACK POLICY
In accordance with Our Guiding Principles, with particular regard to accountable and professional behaviour, BCS welcomes feedback and complaints from its participant/participant representatives and external stakeholders as a valuable mechanism for reflecting on the quality and performance of our services and organisational support functions.
- BCS recognises and promotes the right for all people to have access to:
- The right to provide feedback and complain – and responding to this as an opportunity for input and improvement;
- Know what to expect and when;
- Be treated respectfully, authentically, with compassion and confidentially;
- Continuation of professional interaction with the organisation;
- Not be forced, threatened, bribed, or discouraged from lodging feedback or a complaint when they have expressed a wish to do so;
- Processes and decisions being balanced, fair and just;
- Be supported, including support by an Advocate;
- The opportunity for appeal and independent review.
- External stakeholders are afforded the same rights as listed above for the purposes of this policy.
Feedback provides our organisation with the opportunity to:
- Understand the needs and expectations of participants and stakeholders and the communities in which we work and support;
- Identify improvements to what we do and how we do it (decisions, processes, systems, trends, actions, behaviours, attitudes);
- Record, register, respond and resolve identified issues, and share these to improve practices and explore new solutions; and
- Analyse and learn from identified trends and solutions to ensure Belconnen Community Service Inc is proactive and relevant to the communities it serves.
Where the participant/participant representative/stakeholder/advocate is dissatisfied with the conclusion, appeal to the CEO of BCS is available.
Where the participant/participant representative/stakeholder/advocate is not satisfied by the appeal process, independent review services may be accessed, such as:
ACT Public Advocate
Phone: (02) 6207 0707
ACT Human Rights Commission
Phone: (02) 6205 2222